Processing Times
Orders for standard items typically ship within 5–10 business days from the date of order confirmation.
Orders for large or custom items may take longer to process and ship, generally within 10–15 business days. Please note that processing times may vary based on product availability and order volume.
Carriers
Shipping Partners: We utilize reputable carriers including UPS, FedEx, and LTL freight services to ensure reliable delivery of your orders.
Once your order has been dispatched, tracking information will be emailed to you. This allows you to monitor the status of your shipment in real-time.
Once your order has been dispatched, tracking information will be emailed to you. This allows you to monitor the status of your shipment in real-time.
Coverage
We offer shipping coverage across the continental United States.
Shipping Costs
Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.
We occasionally offer promotional free shipping on qualifying orders. Please check our website for current promotions and eligibility criteria.
We occasionally offer promotional free shipping on qualifying orders. Please check our website for current promotions and eligibility criteria.
Freight Deliveries
Delivery Scheduling: For freight deliveries, the carrier will schedule the delivery directly with you.
A signature will be required upon arrival to ensure that your order is received securely. Please ensure someone is available to sign for the package.
A signature will be required upon arrival to ensure that your order is received securely. Please ensure someone is available to sign for the package.
Damage/Loss Claims
If your order arrives with transit damage, please report it to us within 7 days of delivery. This allows us to assist you with filing a claim with the carrier and resolving the issue promptly.
To expedite the claims process, please provide photos of the damaged item and packaging when reporting the damage.
To expedite the claims process, please provide photos of the damaged item and packaging when reporting the damage.
Delivery Delays
While we strive to meet estimated delivery times, please be aware that unforeseen circumstances such as severe weather, customs delays, or carrier issues may extend delivery times. We appreciate your understanding and patience during such events.
Customer Support
If you have any questions or concerns regarding your order or our shipping policy, please do not hesitate to contact our customer support team at sales@premiumhomedirect.com. We are here to assist you!